Shipping & Returns

 

RETURNS

We will gladly accept returns/exchanges within 14 days of the original ship date.  The original form of payment will be refunded.  Returns/Exchanges received with in 30 days of the ship date will receive store credit only. Original shipping fees are not refundable, and the buyer is responsible for return shipping cost. Please ship back via trackable shipping method.

Returned items must be in original condition, with tags attached.  HAIR accessories are FINAL SALES.

 

SPECIAL OCCASSION ITEMS

RESTOCKING FEE - Returning two or more Special Occasion dresses will all be subject to a 15% restocking fee.

First Communion/Flower Girl, Baptism, Baptismal, Christening are considered to be Special Occasion Items.

Returns must be shipped to:

Castle House 

3435 Edwards Road

Cincinnati, OH 45208

 

All SALE ITEMS are FINAL SALE and cannot be returned.

We do not offer price adjustments. 
Please allow 5-7 business days to process your return once we receive it.  

SHIPPING 

All orders are processed within 24-48 Hours by UPS

Personalized items allow up to 2 weeks.

If you have any further questions regarding returning any items or have any questions please do not hesitate to contact us via phone (513) 871-2458